WCA’s experienced and dedicated customer service department is focussed entirely on meeting the requests, requirements and needs of both members and shippers/buyers.
Working alongside the customer services team, WCA regional staff at seven service centres around the world have acquired intimate knowledge and experience of each particular marketplace. Tasks include helping members find appropriate overseas partners, develop their business relationships and engage with local shippers/buyers. Headed by experienced industry executives with expertise in just about every field of logistics, WCA’s service and support staff are at your disposal 24/7 every day of the year.
WCA receives hundreds of enquiries from shippers and buyers and each is processed and then introduced to the most suitable member to meet their needs. Millions of dollars of new business are generated within the network each year thanks to the impartial and expert referrals from WCA.
Senior staff also conduct onsite visits to members in over 100 countries each year to learn more about their business, offer advice, recommend partners and help the company develop its business and revenues within the network.
Whether you have a query or problem to solve, a new trade lane to open, a need for new partners, advice on maximising your returns from the member benefits or help marketing and promoting your company, WCA service and support staff are ready to help.